Questions that Customers Often Ask – FAQs
What is the process for ordering a paper from your company?
You will see a link on our website, which you should follow to access our online order form. The process for filling in your contact details is quite short. Make sure the phone number you leave is valid in case we need to contact you with any queries. It is also important that the instructions you provide for completing your order are as detailed as possible. There are some mandatory fields that must be completed.
How do I upload any documents or files my assigned writer may need?
All essential materials should be uploaded at the time of order placement. It is important to note that instructions may only be altered before your order is assigned to a writer. Outside this time, you will need to submit a new compensatory order, e.g., if you want a different type of assignment, your word count changes, or you alter a deadline. You may, however, clarify various points with your writer retrospectively. Additionally, you may upload any files your writer requires or requests. We offer a variety of file upload options. For instance, files can be added directly to the customer’s account page on our company’s website or they can be attached to an email. Alternatively, if preferred, you can start a live chat meeting with our representatives and upload files during this session.
What is the procedure if I have no reference or source materials? Will my writer be able to help me with these?
The writers at Essay-Experts.org have a wide range of databases and libraries at their disposal, which they use for the purpose of research. If you do have any source materials, however, you should include these on the order page.
Will I be able to monitor my order’s progress?
There are many great benefits of using our company’s writing services. One of these is that we allocate each customer a personal account page, which allows them to a) monitor the order progress and b) get in touch with their assigned writer or our company’s customer support team. Essentially, you can use our live chat system or send us an email.
How long will it take to complete my order?
This is influenced by a few different factors, e.g., assignment type, complexity of instructions, urgency, and so on. Our company offers a variety of deadline or completion options, ranging from mere hours to up to two months. Our aim is to complete and deliver every order within the agreed timeframe. If anything happens to prevent us from meeting a deadline or more time is needed to complete an assignment (e.g. writer is awaiting the customers to send essential files for the order), our representatives will get in touch with you to discuss available options.
Will I be able to request changes once my paper is completed?
The answer is yes! You may submit a revision request if you want any changes to your paper. Indeed, we offer free revisions within certain timeframes because we want to satisfy and meet the expectations of all customers. To request a revision for a paper of between 1 to 19 pages long, you simply need to send your comments, which should match your initial instructions, within 48 hours (2 days) of your paper deadline expiring. Free revisions are available on longer orders – twenty pages or more – for up to one month (30 days) of a deadline expiring.
Are your company’s writers well qualified?
Our company hires only the best writers who are capable of completing any order to an excellent standard. All our writers’ work is monitored and evaluated by our Quality Assurance (QA) team to ensure customers receive the finest quality products.
What types of papers can you help with and what are the costs?
The fact is that we can provide you with all types of writing assistance – essays, reports, term papers, research papers, case studies, theses, reviews, dissertations, and virtually every type of coursework. Customers are offered a range of deadline or delivery options with much dependent on how urgently a paper is needed. There are a few different factors that influence price, namely length (number of words), academic level, complexity level, and urgency.
How will I be sure my paper does not contain plagiarism?
Customers can be sure their papers will be fully plagiarism-free because every paper is scanned by the most reliable detection systems before being sent to them. Furthermore, we will provide plagiarism reports (free-of-charge) with completed orders if requested to do so. If a writer is found to have breached our plagiarism policy, we immediately terminate their employment with our company.
Are my personal details secure with your company?
Our company is very proud that you decided to use our services so rest assured that our highest priorities are customer confidentiality and security. Discretion is our byword and you are guaranteed complete privacy. Essay-Experts.org is delighted to have the opportunity to provide you with superior quality services around the clock – 24×7. Therefore, we are committed to meeting all your expectations. It is against our policy to share with or sell any personal information about our customers to the third parties. All transactions are securely processed.
What are my options if I am not entirely satisfied with my paper?
Our aim is to develop long-term relationships with our customers, so we strive to ensure you are satisfied with our assistance. Everyone in our company works diligently 24×7 to ensure you can get in touch with us via our live chat system. So, please feel free to contact us if you are not entirely satisfied with the papers we provide. One of our guarantees is to make any changes you request at no additional cost provided within 2 days (48 hours) of a deadline expiring. Please note, however, that free revisions are available on orders of twenty pages or more for up to one month (30 days). However, remember, you should not change your original instructions. After revision, if you feel our work still does not match your requirements, you may request a refund (for up to 2 weeks (14 days) after deadline expiration). Simply tell us in clear terms why you want a refund and we will respond to you within a three to four-day timeframe.
Are my papers likely to be delivered on time?
We understand how important it is for customers to receive their orders on time. Because of this, we recommend you to provide clear and comprehensive details about your requirements so that we can complete the work in a timely fashion. While submitting an order, please ensure that you:
- Provide specific and clear details;
- Upload or attach all necessary information, documents and/or files;
- Give us accurate contact details.
This helps eliminate the possibility of misunderstandings
Do you offer any discounts?
We offer attractive discounts to new and returning customers. For instance, customers are eligible for a 15% discount on first orders and between 5% and 15% discount on their next orders. For more details, please read our Discounts Policy page.